⚠️ Important: ShepherdLab products are monitoring aids and are not a substitute for professional medical care or emergency services. Always contact emergency services in a life-threatening situation.
By using ShepherdLab products and services, you agree to these Terms of Service. These terms constitute a binding agreement between you and NHB Industrial Pte Ltd (trading as ShepherdLab).
ShepherdLab provides AI-powered care monitoring solutions including SafeWatch+ (room-wide monitoring) and FallGuard+ (wheelchair fall detection). These are monitoring assistance tools and do not replace professional medical supervision.
You agree to use our products only for their intended purpose of monitoring and caring for individuals who have given their consent to be monitored. You must not:
ShepherdLab products are monitoring aids. We do not guarantee that every fall, medical event or safety incident will be detected. To the maximum extent permitted by law, NHB Industrial Pte Ltd is not liable for any injury, loss or damage arising from reliance on our products as a sole safety measure.
Always maintain appropriate human supervision and have emergency response plans in place.
We aim for high availability but do not guarantee uninterrupted service. Core on-premise safety features (fall detection, local alerts) continue to function without internet. Cloud-dependent features may be unavailable during maintenance or outages.
All software, algorithms, models and content provided by ShepherdLab remain the intellectual property of NHB Industrial Pte Ltd. You receive a limited, non-transferable licence to use our products during your subscription period.
These terms are governed by the laws of Singapore. Disputes shall be resolved in the courts of Singapore.
For questions about these terms, contact us at hello@shepherdlab.life or via our contact page.