Terms of Service

Acceptance of terms

By using ShepherdLab products and services, you agree to these Terms of Service. These terms constitute a binding agreement between you and NHB Industrial Pte Ltd (trading as ShepherdLab).

Our services

ShepherdLab provides AI-powered care monitoring solutions including SafeWatch+ (room-wide monitoring) and FallGuard+ (wheelchair fall detection). These are monitoring assistance tools and do not replace professional medical supervision.

Subscriptions and billing

• Subscriptions are billed monthly or annually in advance
• You may cancel at any time; cancellation takes effect at the end of the current billing period
• Annual plan refunds are calculated on a prorated basis for unused months
• We reserve the right to change pricing with 30 days notice
• Failed payments may result in service suspension after a 7-day grace period

Hardware (SafeWatch+)

• SafeWatch+ hardware remains the property of NHB Industrial Pte Ltd unless explicitly sold outright
• You are responsible for keeping the hardware powered and connected
• Do not attempt to modify, repair or open the hardware
• Hardware must be returned in good condition upon subscription termination
• Loss or damage to hardware may result in replacement charges

Acceptable use

You agree to use our products only for their intended purpose of monitoring and caring for individuals who have given their consent to be monitored. You must not:

• Use our products to monitor individuals without their knowledge or consent
• Attempt to reverse-engineer or tamper with the software or hardware
• Share your account credentials with unauthorised parties
• Use our products for surveillance unrelated to care monitoring

Limitation of liability

ShepherdLab products are monitoring aids. We do not guarantee that every fall, medical event or safety incident will be detected. To the maximum extent permitted by law, NHB Industrial Pte Ltd is not liable for any injury, loss or damage arising from reliance on our products as a sole safety measure.

Always maintain appropriate human supervision and have emergency response plans in place.

Service availability

We aim for high availability but do not guarantee uninterrupted service. Core on-premise safety features (fall detection, local alerts) continue to function without internet. Cloud-dependent features may be unavailable during maintenance or outages.

Intellectual property

All software, algorithms, models and content provided by ShepherdLab remain the intellectual property of NHB Industrial Pte Ltd. You receive a limited, non-transferable licence to use our products during your subscription period.

Governing law

These terms are governed by the laws of Singapore. Disputes shall be resolved in the courts of Singapore.

Contact

For questions about these terms, contact us at hello@shepherdlab.life or via our contact page.